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Frequently Asked Questions

Insurance Questions

How Do I Add My Child to My Insurance Plan?

After your baby is born, you have 31 days to call your insurance company and add your child to your insurance plan. In addition, upon every annual renewal, you will be able to add your child to your insurance plan.

Is My Baby’s Massage Covered by Insurance?

If you have massage coverage by your group insurance plan through your employer, your dependents will generally have the same coverage for massage as well. Coverage may vary, whether it is the percentage covered or a fixed amount per session.

 

Please check with your insurance provider beforehand to confirm that your child is covered for RMT massage for the current benefit year, as well as finding out the percentage of coverage as everyone’s benefits are different.

Is My Baby's Hydrotherapy Covered by Insurance?
Hydrotherapy is not covered under your private insurance plan for massage therapy.  
 
Registered Massage Therapists (RMTs) are governed by the College of Massage Therapy of Ontario (CMTO), and therefore must follow all regulations and standards. Due to recent changes in regulations the CMTO no longer recognizes hydrotherapy pools as a modality for massage. This means that no RMTs in Ontario can include hydrotherapy services as part of the insurance receipt. We appreciate your understanding of this policy change.
 
To ensure, there is not significant cost for hydrotherapy that when a massage is booked we will only charge $10 plus tax for hydrotherapy. In addition, look out for weekday promotions for BOGO hydrotherapy deals.
Is a Full Session (hydrotherapy + massage) Covered by Insurance? How Does it Work?

A full session of hydrotherapy and an RMT massage costs $85 + tax. The massage costs $75 + tax, while the hydrotherapy costs a nominal $10 + tax. Hydrotherapy is not covered by insurance under RMT massage anymore, so the hydrotherapy will be paid out of pocket.

 

We will provide an RMT receipt to you for the massage portion through email after your session is complete. This receipt can then be submitted  to your insurance company. The RMT receipt will be for$75 + tax.

Is An Insurance Receipt Provided?

Yes, we will provide an RMT receipt to you for the massage portion of the session through email after your session is complete. The insurance receipt will typically be sent by the end of the day. This receipt can then be submitted  to your insurance company. The RMT receipt will be for$75 + tax.

If you haven't received your receipt by the end of the day, please check your spam email. Otherwise, please email contact@snugglesnbubbles.com and we can resend the receipt.

Does Snuggles n Bubbles Do Direct Billing?

At the moment, we do not offer direct billing. We instead email insurance receipts after your session, which has all the necessary information required to make an insurance claim. If you have any questions about insurance coverage, please email contact@snugglesnbubbles.com.

Booking a Visit

How Can I Book an Appointment?

You may book your appointment online by viewing our schedule through Vagaro, or calling and/or texting us at 416-519-3729. You may also email us at contact@snugglesnbubbles.com.

What if I Want to Bring a Friend with my Baby?

Booking a playdate for more than 1 child is easy. Please fill out the form online to request a playdate for siblings or friends. Alternatively, you can call us at 416-519-3729. 

At What Age Can I Book an Appointment for by Baby?

We do massages for newborns starting at 4 weeks up until 12 years old.

 

In order to do hydrotherapy, we require children to be at least 3 months (full term 37 weeks onwards for delivery) old and at least 12 pounds.

How Many Adults Can Come to the appointment?
Given the space is limited, only 2 adults can accompany each child for the appointment. If you would like an additional adult to join, please call in advance to confirm.

Running Late / Cancellations

What If I am Running Late for My Appointment?

Our appointments at the spa are typically back to back. Therefore, it is important to be on time for the appointment in order to take advantage of the full service. If you are running late, please call us in advance at 416-519-3729. We can typically accommodate running late by 5-10 minutes, but we may need to cut your appointment short. If you are running later than 15 minutes, we may need to adjust your appointment to either only hydrotherapy or only massage.

What if I need to Cancel?

Life happens, and we completely understand. We ask that you provide us with 24-hours advance notice in case you need to cancel, so that we can manage accordingly and figure out the next most suitable time for you and your little one to join us! A cancellation fee of $30+tax will be applied if cancellation occurs within less than 24 hours.

Your Visit

How Long is the Appointment?

If you book a full session, your appointment is approximately 1 hour long. You can expect that everything takes 1.5 hours including changing your baby and preparing for the session.

The hydrotherapy is up to 30 minutes long, followed by massage for up to 30 minutes.

What if My Baby Can't Do 30 Minutes?

If a Baby is fussy and is unable to do hydrotherapy or massage for the full 30 minutes, we try our best to engage them and distract them to manage the session. However, if they are unable to compete the full session, we are required to charge the full cost of the appointment regardless.

Ahead of Time

Please ensure your little one is well rested (avoid booking during nap time) so that they can enjoy their time to the fullest extent. Ensure your little one is well fed, at least 30 minutes before their appointment.

 

In addition, if your child has any special or medical requirements, please let us know when you book your appointment, so that we can offer the best service possible.

Arrival

Please plan to arrive approximately 5 minutes before your appointment so that you may change your baby and fill out the required forms. 

If you prefer to arrive earlier at the spa, please call and confirm.. We have limited capacity in the space, and we need to ensure that we can accommodate an earlier arrival while you wait for your appointment.


When you arrive, you will be asked to remove your shoes, to maintain cleanliness in the spa, and wear sanitized slippers during your appointment.

What to Bring

As a full-service spa for babies, we will provide you with all of the necessary items for your baby’s treatment, including a complimentary swimming diaper, towels, flotation devices, water toys, and massage oil.

 

We recommend a change of clothes for after your session. If your baby has sensitive skin, please read our recommendations on what to bring below.

 

Like any other outing, if your child has specific food or snacks that you would like to bring along in case, please feel free to do so.

My Child has Dry Skin or Eczema Concerns

Our baby massage oil is the 100% Organic Shoosha Calm Baby Calendula oil. It moisturizes and protects your baby’s delicate skin, calming redness and flakiness caused by irritation or dryness. 

 

If your child has sensitive skin, you may bring your own massage oil or lotion for our RMT to use during your child’s massage. You may also bring your own towel if your child has sensitive skin.

 

Please note that we follow the City of Toronto’s public pool bylaws which require the usage of chlorine in the water for our big tub. We do not use chlorine in our small tubs, however your child must be 6 months or younger to be able to use the small tub.

 

Our water temperature is kept at 36-37 degrees Celsius.

Additional Amenities

Our spa is perfectly catered for the relaxation of your baby, yourself, and any older children that may have come along.


You may lounge in the seating area of the spa, and enjoy complimentary coffee and tea.


We have a play area with toys catered to young children of all ages.


We also offer Wi-Fi, for any of your on-the-go needs.

What if I Forgot Something at the Spo?

We have a lost and found at the spa that we maintain for 30 days. If you forgot something at the spa, please text us at 416-519-3729 to confirm if we have the item and to schedule a pick up date and time. 

Our Hydrotherapy Tubs

What is the Difference Between the Big Tub and the Small Tub?

the big tub is used for children above the age of 6 months, as well as for playdates. The big tub has chlorine, similar to a pool, to sanitize the water. The big tub is drained, cleaned and refilled 2 - 3 times a week. This is a very good rate of draining and cleaning, as compared to pools which are done 1 - 2 times a year!

The small tub is for babies under 6 months. The small tub has no chemicals, and is drained and cleaned after each use.

What Chemicals are Used in the Big Tub?

We use chlorine to sanitize the big tub. Per Toronto Public Health requirements, we test the big tub every 2 hours and balance the chemicals as needed. The chemicals are always kept in an optimal range to sanitize the tub and ensure no irritation to skin (unless it is highly sensitive).

Why do you do Hydrotherapy First and then Massage?

Per Public Health requirements, hydrotherapy is done first in order to limit the amount of oil and dirt in the big tub. This is important so that oil does not clog up the pipes and filter in the big tub. 

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